booking your next trip with us

 KEY BOOKING INFORMATION

Travel Now Group Ltd

This Key Booking Information document provides a summary of important information relating to your booking. It must be read together with the General Booking Terms & Conditions and Cancellation Policy, which contain full details of your rights and obligations.

Who We Are

Travel Now Group Ltd acts either as a Package Organiser or as an Agent, depending on the nature of your booking.

Our role will be clearly confirmed in your booking confirmation and in the Pre-Contractual Information Form provided to you before booking.

Your Contract

Your booking is confirmed once payment has been received and a written booking confirmation has been issued.

There is no automatic cooling-off period once a booking has been confirmed, except where required by law.

The Lead Passenger accepts the booking on behalf of all persons named on the booking and is responsible for ensuring that all members of the party are aware of and accept the booking terms.

Financial Protection

ATOL Protection (Flight-Inclusive Bookings)

Where your booking includes flights and is sold as a package, it is protected under the ATOL scheme operated by the Civil Aviation Authority.

You will receive an ATOL Certificate, which confirms:

• What parts of your trip are financially protected
• Who is responsible for providing the services
• Who to contact if something goes wrong

Only the services listed on the ATOL Certificate are ATOL protected.

ATOL protection applies primarily to customers who book and pay in the United Kingdom.

 Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 

Non-Flight Packages

For packages that do not include flights, financial protection is provided through approved trust or insurance-backed arrangements in line with the Package Travel Regulations, including our membership of the Travel Trust Association (TTA – X2417).

Payments

A deposit or full payment is required at the time of booking, depending on the booking and supplier terms.

The balance must be paid by the due date shown on your booking confirmation. Failure to pay the balance on time may result in cancellation of your booking and the application of cancellation charges.

Cancellations

Cancellation charges may be up to 100% of the total booking cost, depending on:

• The date on which you cancel; and
• The supplier terms that apply to your booking

Full details are set out in our Cancellation Policy.

Changes

Changes requested after booking are subject to availability and supplier terms. Supplier charges may apply, along with a reasonable administration fee charged by us.

Some bookings may be non-changeable or non-refundable from the date of confirmation.

Travel Insurance

We strongly recommend that comprehensive travel insurance is taken out at the time of booking.

Insurance should cover, as a minimum:

• Cancellation and curtailment
• Medical expenses and repatriation
• Travel disruption
• Any activities you intend to undertake

Passports, Visas & Entry Requirements

You are responsible for ensuring that you meet all passport, visa, vaccination, and entry requirements for your destination(s).

Failure to meet entry requirements may result in denied boarding or entry, with no entitlement to a refund.

During Your Trip

If you experience any problems during your trip, you must notify the relevant supplier and Travel Now Group Ltd as soon as possible to allow us the opportunity to assist.

Complaints

Any issues should be raised promptly during travel.

If unresolved, complaints must be submitted in writing within 28 days of return to:

accounts@travelnowgroup.co.uk

Where to Find Full Terms

This Key Booking Information document is a summary only.

Full details can be found in:

• The General Booking Terms & Conditions
• The Cancellation Policy
• Applicable supplier terms and conditions